NobelBiz’s First Contact Podcast Series Welcomes Michael McGuire to talk about

How to Fix the Outbound Contact Rate of a Call Center 

Beyond having a direct impact on the money-maker KPI of every outbound campaign (i.e. the Conversion Rate), the Contact Rate also affects things like call center turnover and agent satisfaction.”

— Mike McGuire

CHEYENNE, WYOMING, UNITED STATES, July 1, 2021 / — Cheyenne, WY – 27 May – NobelBiz just released its ninth webinar, featuring an outbound call center expert to talk about the one of the most important metrics in the call center world: the Contact Rate.

Having been involved with (mainly outbound) contact centers for the last 24 years, Mike McGuire has a deep understanding both of the importance of the Contact Rate and how to improve it for a sustainable increase of the overall Conversion Rate. Some of Michael’s career accomplishments include spearheading the opening and management of 6 new contact centers internationally, overseeing 10 contact centers as a Center/Regional manager, and was president of 2 contact center companies.

The latest of the NobelBiz Webinar Series will premiered Wednesday, June 30th, 2021 | 10am PDT / 1pm ET. The webinar can now be accessed on-demand on the NobelBiz official website. 

Join host Christian Montes (NobelBiz Director of Sales) and leading expert Mike McGuire (NobelBiz National Account Executive) as they uncover all the hidden secrets of what makes a solid and reliable Contact Rate. The webinar has a holistic approach, defining the Contact Rate before moving to more technical aspects that can impact this key metric, such as Local Caller ID technology, the importance of CRM, the omnichannel approach, automatic and predictive dialers and more.

This webinar will give viewers the chance to witness a discussion between two leading experts of the contact center industry and gain access to a host of technology tips, tricks and solutions for a sustained improvement of their outbound Contact Rate.
Watch this exclusive episode to learn about:
• What is the Contact Rate and how to improve it
• How can a Local Caller ID system impact the Contact Rate
• How to leverage an integrated CRM:
• What is Omnichannel: Contact Rate beyond voice:
• How to unleash the power Automated and Predictive Dialers
NobelBiz is a Contact Center software and voice carrier provider that has grown to serve Contact Centers globally.
Being more an extension of its clients’ services, rather than a direct vendor, the company combines multiple carrier systems into a single unified network with worldwide backups. NobelBiz also offers advanced Omnichannel software solutions that handle text (email, webchat, sms), social media, and voice in a single interface. 
The NobelBiz webinar series aims to deliver monthly information-rich episodes that can teach you how to improve your Contact Center business.
Are you a proud member of the Contact Center industry? Do you want to impart your knowledge to our viewers? Do you know anyone who fits these criteria? Email us at and let’s set up a meeting.

Mirela Otea
+1 303-619-3716
email us here
Visit us on social media:

We all know that the outbound Contact Rate has a direct and decisive impact on the most important outbound metric of all: the Conversion Rate.

Source: EIN Presswire

Nash Habib Explains How to Survive a Breakdown During a Winter Storm

Nash Habib Examines Tips for Managing Towing Sales in 2021

Nash Habib Examines Tips for Managing Towing Sales in 2021

Nashwan Habib Provides Road Safety Tips That Could Save Your Life

Nashwan Habib Provides Road Safety Tips That Could Save Your Life

Nash Habib explains how important it is to consider emergency preparedness.

SAN DIEGO, CA, UNITED STATES, July 1, 2021 / — While it is common knowledge that the winter weather can be unpredictable, especially for people who live in areas prone to bad winter weather, being prepared is essential to your survival.

Nash Habib explains how important it is to consider emergency preparedness. Are you prepared to survive a breakdown in your stranded car during a winter storm? If you were to break down or slide off the road, especially one not heavily traveled, where it may be a few hours before another car comes along?
It is always better to be safe than sorry. Let’s look at what you should have in your car if you get stranded in a storm.

You will want small juice boxes and small bottles of water. If they are frozen, let them defrost and warm up a little before drinking them. If you do not have anything to drink in your car, then scoop up a few cups of freshly fallen snow and let it melt and warm up a little. Be sure to have enough for each family member for at least 24 hours.

A waterproof poncho with a hood (one that is large enough to fit over your bulky winter coat. If you have to get out of the car, this will keep you dry (one for each family member).

Thermal or a thick quilt type blanket for warmth (one for each member of the family

Extra hats and mittens or gloves, and scarves for each family member

Food is another good thing to include – things like protein bars, peanut butter crackers, fresh fruit, crackers, pretzels, things of this nature. Be sure to bring enough for each person for 24 hours and try not to eat it all when help arrives. Even if it is 24 hours later, you should still have some food left. This will require you to be able to ration your food and beverage supply longer if you need to. If your food fits in a small bag, then bring it inside to work with you that way. If you walk outside in a blizzard after an eight-hour workday, your food will not be frozen.

Nash Habib explains why you need a hand-crank radio with a cell phone charger. This will keep you up to date on the weather and allow you to charge your phone if need be.

Always make sure your spouse/partner or a family member or close friend knows what route you take home from work or anyplace you frequently go. Never deviate from your usual route unless you let someone know, especially amid a bad storm.

Nash Habib says when you are ready to leave your destination, call them and let them know you are on your way. This way, if a reasonable amount of time has passed and you still have not arrived, they will know there is a good chance you are stranded in your car and be able to call the local authorities to assist in getting you home.

Caroline Hunter
Web Presence, LLC
email us here

Source: EIN Presswire

Skyworks Aeronautics Starts Hawk 5 Certification Effort

Hawk 5

Whilst this Certification Plan is commenced with the Hawk 5, all future Skyworks aircraft can follow this similar path…thus reducing certification time.”

— Barry Jones

CHICAGO, IL, U.S.A., July 1, 2021 / — Skyworks Aeronautics Corp. (“Skyworks”), the global leader in gyronautics, announced that it has started initial certification of its Hawk 5 aircraft.

The Hawk 5 gyroplane uses a free-spinning rotor to provide lift and an airplane engine for thrust. Utilizing an engine-driven pre-rotation system while on the ground, the Hawk 5 is capable of take-off from almost anywhere, allowing for runway independent operations. In flight, the unpowered rotor is always in autorotation, so in the unlikely event of an engine failure, the Hawk 5’s rotor would continue to spin providing a normal glidepath, keeping the pilot in complete control. Since it has no transmission or antitorque equipment, the Hawk 5 reduces both cost and complexity and significantly increases mission reliability, while providing operators greater levels of safety. With its simple but sophisticated aircraft design, the Hawk 5 benefits from operating much like fixed wing aircraft, making it a true one-of-a-kind aviation workhorse.

The Skyworks Hawk 5 certification effort is led by Mr. Barry Jones, Skyworks’ Director of Aviation Operations and Chief Pilot. Also serving as the Managing Director of Skyworks Aeronautics (U.K.) Ltd, he shared, “We have assembled a team of experts that have over 40 years of experience in aircraft certification, from professional certifiers to a graduate of the prestigious Emptier Test Pilot School at Boscombe Down. In my view, this team has the very best possible experience one would want to lead our certification programs”.

The U.K. based team will initially utilize the U.K. CAA Part 21 Approval Process and then exercise bilateral agreements for Certification Ratification with EASA and the FAA.

Mr. Jones added that, “Whilst this Certification Plan is commenced with the Hawk 5, all future Skyworks aircraft can follow this similar path. In fact, all successive aircraft to the Hawk 5 will not require CAA approval and inspection at each stage and can thus be progressed at Skyworks discretion, thus reducing certification time.”

These efforts will also benefit the electric eGyro™ program for which Skyworks recently announced an order for 100 such aircraft with options for an additional 100. Skyworks intends to utilize the same certification route for the eGyro™.

"Skyworks is thrilled that we are starting the Hawk 5 certification effort and are both grateful and privileged to have someone of Barry’s caliber and exceptional experience lead such a great, hand-picked team" said Brig. General (Ret) John E. Michel, Co-Founder and CEO of Skyworks.

As per prior announcements, Skyworks is also currently working on going public via SPAC.

About Skyworks Aeronautics

Skyworks Aeronautics is the world leader in the science and technology of gyronautics, focusing on the design and development of high-performance gyroplanes. Skyworks gyroplanes provide more affordable, safer, and higher performance alternatives for runway-independent aircraft.

Skyworks has more than 40 patents with several more underway, all obtained in an effort to radically change not only the way gyroplanes are perceived, but also the way they are utilized. From mass personnel transportation, agriculture, defense, and border protection to changing the economies of developing nations, Skyworks' goal is to change the nature of vertical flight. For more information about the company, its products, and individual members of the Skyworks team, visit

Steve G. Stevanovich
Skyworks Aeronautics Corp.
+1 312-809-1076
email us here
Visit us on social media:

Source: EIN Presswire

主要镁产业公司 发展电动汽车,遵循绿色原则 Magnesium Companies Support Electric Vehicles, Green Principles

Galaxy logo

Galaxy Magnesium

Magnesium Industry Images

Magnesium: light, strong, durable, versatile, green

The Magnesium Atom

The symmetrical crystal structure of magnesium binds easily with other elements to form a wide array of useful alloys.



— Zhou Xiaofang, CEO, Galaxy China

BEIJING, BEIJING, CHINA, July 1, 2021 / — 2021年6月30日,檀香山:专注于镁贸易、研究和制造业的公司于今日发表联合声明,支持拜登政府加强产业供应链,促进美国技术就业的相关政策,同时承诺将共同化解气候变化带来的风险。该组织由星河中镁Mag Specialties,共同支持拜登总统于2021年2月24日签署的行政令,致力于建立“一个安全多样化的供应链——此举有助于扩大国内生产、增加供应范围、内置冗余、平衡库存,让数字网络更加安全可靠,把美国打造成世界一流的制造业和劳动力基地”。








Rick McQueary是Mag Specialties(镁精密挤压行业的领导者)的首席运营官。

他在丹佛代表Mag Specialties公司发言时说到:“在世界各地,镁作为一种轻质、耐用的替代品,正在迅速取代钢和铝等传统工业金属。我们非常支持美国工业加快采用镁金属,创造新的高技能就业岗位;同时增加投资,用清洁、绿色镁支持政府的政策;用美国高产值的技术产业促进环境保护。”


Galaxy Magnesium(星河中镁)
Mag Specialties





Michael North
Asia-Pacific Group
+1 323-422-9602
email us here

Source: EIN Presswire

ComplianceOnline Seminar on MDSAP Implementation & Country Regulatory Processes: US, Canada, Brazil, Australia & Japan

"MDSAP Implementation & Participating Country Regulatory Processes: US, Canada, Brazil, Australia" Seminar has been added to's offering.

SAN JOSE, CALIFORNIA, UNITED STATES, July 1, 2021 / — ComplianceOnline, the world's leading provider of training for regulated companies, is hosting a seminar entitled 'MDSAP Implementation & Participating Country Regulatory Processes: U.S., Canada, Brazil, Australia, and Japan.' The Seminar will be held on August 11, 2021, and presented by Robert J. Russell, President, and CEO, RJR Consulting, Inc.

Global Medical Device Regulations continue to evolve, as devices become more diverse and sophisticated. Understanding the regulations and requirements in your targeted markets will expedite the speed-to-market of innovative products and assist patients needing access to life-saving products and technologies. Government Regulatory Authorities, needing to become more efficient with their time, are looking for ways to better use their internal resources without compromising safety in products, which become marketable. One such example is the Medical Device Single Audit Program [MDSAP], where Authorized Organizations would be allowed to carry out a single GMP audit on medical device manufacturing facilities and have it stand to support registrations across the current participating member countries: U.S. Canada, Brazil, Australia, and Japan. Health Canada has now made the MDSAP process mandatory for all licensed products in Canada.

Why Should You Attend:

This 6 hrs seminar is focused on understanding the Medical Device Single Audit Program, the scope of the program, how to apply, the Authorized Organizations, the rating system developed, and what you can expect when signing onto the program. The webinar will discuss how such audits are organized, what to expect during an MDSAP audit, how does this differ from a typical certified body audit, along with document movement and timeline expectations in receiving the facility’s certificate.

Highlights of the key Regulatory Requirements for Medical Devices will also be covered for the participating MDSAP Countries of: U.S., Canada, Brazil, Australia, and Japan.

Learning Objectives:

• The Medical Device Single Audit Program (MDSAP)
• Device Classification
• Licensing Pathways
• Medical Device GMP
• Inspections
• Device Labelling
• License Holder Responsibilities
• Timelines and Fees
• Country-Specific Cultural Considerations and Challenges
• Adverse Event Reporting

Who Will Benefit:

This seminar will provide invaluable assistance to all personnel in the Medical Device industry, who have a stake in expanding their business into an MDSAP participating country and for those interested in more information about MDSAP and how it may apply to them.
This webinar will be particularly useful for those involved in research and development, document creation for regulatory submission, data handling, and for those conducting/monitoring/coordinating the clinical investigation, performing risk management, and post-market vigilance/surveillance. This seminar is a must for those who are looking to apply for medical device registration and product license in an MDSAP country.

Those employees working in the following roles will significantly benefit by attending:

• Regulatory Affairs
• Quality assurance, quality control, and quality systems
• Product development personnel
• Contract research organizations
• Business management
• Site managers
• Senior and executive management
• Contractors and subcontractors
• Distributors
• Consultants

For more information or to register for this seminar, please click here.
Virtual Training Through WebEx
Date: August 11, 2021 (11:00 AM to 5:00 PM EDT)

About the Speaker:

Robert J. Russell is a Global Regulatory and CMC expert with 28 years of prior industry experience in international regulatory management and compliance, global business development and global supply chain management. Mr. Russell formerly held senior leadership positions, in these functional areas, at Dow Pharmaceuticals and Cordis-Dow Medical Devices.

His experience and knowledge span Healthcare Authority’s requirements and regulatory processes across Life Science products. For the past 18 years, Bob has been President & CEO of RJR Consulting, Inc. The company assists the pharmaceutical, medical device and biotech industries in understanding Regulations affecting compliance and in conducting product registrations with their clients in more than 95 countries.

He holds a BS / MS in Chemistry.


ComplianceOnline is a leading provider of regulatory compliance training programs for companies and professionals in regulated industries. ComplianceOnline has successfully trained over 55,000 professionals from 15,000 companies to comply with the requirements of regulatory agencies. ComplianceOnline is headquartered in Palo Alto, California, and can be reached at ComplianceOnline is a MetricStream portal. MetricStream ( is a market leader in Enterprise-wide Governance, Risk, Compliance (GRC), and Quality Management Solutions for global corporations.

For more information on ComplianceOnline or to browse through our training programs, please visit our website.

Priyabrata Sahoo
+1 888-717-2436
email us here
Visit us on social media:

Source: EIN Presswire

Scorpion Window Film is proud to announce increased supply for the most acclaimed product – Venom Series window films

Scorpion Protective Coatings - Protect Whats Yours

Scorpion Protective Coatings – Protect Whats Yours

Venom Ceramic Window Film

Venom Ceramic Window Film

Contact Scorpion today at (800) 483-9087 or We're available to take your call from 9 a.m. – 5 p.m. (EST) Monday through Friday.

Scorpion thanks its growth to our loyal customer base but also from our growing number of regional/international distributors. We work hard to ensure each client receives premium products at best rate”

— Beau Battin, VP

INDIANAPOLIS, INDIANA, UNITED STATES, July 1, 2021 / — Scorpion Window Film is proud to announce above average supply of their most recognized film product to date, the Venom Series window film, with wholesales tint rolls specially suited for the automotive, residential, and commercial markets.

This film is designed for automotive windows with high heat rejection and excellent IR rejection. The Venom Series features a 1.5 mil dual-ply carbon-ceramic factory-match construction that offers exceptional heat rejection with great IR rejection, making it an ideal choice for drivers looking to protect their vehicle from higher temperatures during extreme weather conditions.

Along with being highly resistant to damage, this window film provides 99% UV protection while providing 99% clarity in optical quality without distortion of color or images through the window tinting material. This window film is designed for any of your automotive needs with lifetimes warranties on both the car side installation and the home side installation.

Venom Series Window Film offers an added IR layer for increased heat rejection. In addition, the Venom Series features a dual-ply carbon-ceramic, factory match construction that provides high heat rejection with great IR rejection and excellent optical quality.
By comparison, the Shield Series window film is available in a dual-ply, 1.5 mil construction. In addition, it offers exceptional heat rejection, better fade protection than dyed films, and maximum affordability with the brand's color-stable carbon deposit technology.

Scorpion Window Tint is made to be stylish as well as functional. They offer window film for various uses, including automotive, architectural, safety/security, anti-graffiti, and paint protection films. Durable enough to resist the wear and tear from day-to-day driving yet delicate enough not to impede glass clarity – Scorpion's window tint.

Scorpion Window Film is manufactured from the highest quality polyesters, which meet the demands of our customers around the globe. While window tinting films are built to block harmful UV rays, reduce solar heat, control glare, and keep you safe – Scorpion window tints are built to look great, too.

Scorpion products have been designed with a specialized formula that provides clients with both form and function for their windows. Their products demonstrate mastery over the manufacturing of high-quality window film products that offer excellent benefits without sacrificing style or performance. In addition, their team works closely with architects and designers to create custom cuts for any project size so all projects can be completed quickly while maintaining superior quality.
It's no secret that window film applicators are serious about providing their customers with the best window film products possible. But, to do that, they need a great customer service and support team to back them up. The Scorpion sales staff and technicians are very knowledgeable and will work hard to earn your window tint business and keep it.
Scorpion is a family-owned company that has been in the automotive aftermarket and accessory business for over 20 years. Over the past two decades, consumers, auto shops, and distributors are increasingly switching from other brands to Scorpion because of their superior quality window films at competitive prices.

Contact Scorpion today at (800) 483-9087 or We're located at 6184 South, US-231, Cloverdale, IN 46120, and our team is available to take your call from 9 a.m. – 5 p.m. (EST) Monday through Friday.

Zac Remsburg
+1 800-483-9087
email us here
Visit us on social media:

Source: EIN Presswire

Optima Laboratory Resource Management System V2021.1 Software Release Announcement

Optima Lab Resource Management

Optima Lab Resource Management

Optima new version release. A major milestone that incorporates a sophisticated engine to automate the complex scheduling process of the laboratory resources.

MADRID, SPAIN, July 1, 2021 / — We are delighted to announce the new Optima Laboratory Resource Management System – LRMS version 2021.1. released by July 1st, 2021.

It is a major milestone incorporating a sophisticated engine that automates the complex scheduling process of the laboratory resources.

Optima’s algorithm combines all information collected in the system setting and the historical data generated, to provide a scheduling proposal on the best way to coordinate the human and instruments resources to execute the tasks requested and respond to the laboratory’s demand.

“We have incorporated Machine Learning capabilities in order to allocate the laboratory resources in most optimal manner.

This major update creates an unprecedented approach to laboratory resource scheduling which will help any type of organization and any type of laboratories from R&D to QC.
Manufacturing companies relying on laboratories for fast delivery to the market will find great advantages in using Optima.

Companies offering laboratory services as their core business will have the opportunity to streamline their activities and deliver in timely manner to their customers. “Commented Roberto Castelnovo, CEO at Optima

The Optima Laboratory Resource Management System has the capability to articulate best scenarios while taking in consideration multiple parameters (instrument availability, team members competencies, priorities…) Additionally the system facilitate exhaustive reports for future planning and forecast at medium and long term.

Optima is the answer to a complex activity that leverage your lab efficiency and raise your customer satisfaction

Optima PLC Tracking Tools S.L. is a software company founded in 2016. Optima company goals are to provide advanced and competitive solutions to address the laboratory resource management challenges. Users have confirmed the relevance in implementing Optima at their facilities. Its capabilities make it suitable for every laboratory and industry.

Roberto Castelnovo
Optima S.L.
Visit us on social media:

Source: EIN Presswire